Refund & Cancellation Policy

We carry the risk, not you. We charge for our own work — reviews, reports, checklists, documentation, SOP rewrites, appointment booking and consultancy. If you are not happy with any of these services, you get a full refund, no questions asked. The judgement on whether the work met the mark sits with you, not us — there are no "claim windows" or "you-didn't-follow-our-advice" loopholes.

This promise applies to the fees you pay us. Money that we pass through to governments, embassies and other third parties is handled separately, in the "What's non-refundable" section below.

The ₹199 Visa Possibility Report is fully refundable. If you're not happy with the report, you get your ₹199 back, no questions asked. And if you upgrade to a full service, the ₹199 is credited to that service — so the report effectively becomes free.

On top of the blanket "paisa wapas" promise, several paid services carry their own specific guarantee. For example:

• Document / refusal-risk review: if our review misses a clear issue the embassy later flags, we refund 100% and review your re-application free.
• Interview preparation: if our prep doesn't cover a question the embassy actually asks you, full refund.
• SOP rewrite: if the rewrite doesn't materially improve clarity over your original — judged by you — full refund.
• Appointment booking: if we don't secure a slot in your date window within 30 days, full refund.

The exact clause for each service is shown on its service page. See our Refund Guarantee page for the full, service-by-service breakdown.

If we commit to a delivery deadline for a paid service and miss it through our own fault, you get a full refund of that service fee.

A visa decision rests solely with the relevant visa authority, so a refusal does not, by itself, trigger an automatic refund of our consultancy fee. However — and this is the core of our guarantee — if our review or preparation missed a clear issue that the embassy later flags, we refund that service fee 100% and review your re-application free of charge.

Your first eligibility assessment is free. For any paid consultation, you may reschedule or cancel with 24 or more hours' notice for a full refund. Insufficient notice or a no-show forfeits that consultation payment.

We publish every fee upfront and pass government and third-party charges through at cost, with no markup. Because these amounts are paid onward to external authorities and providers, they are non-refundable once paid:

• Government, embassy and immigration-authority fees (e.g. IRCC).
• VFS Global, AVAC and biometrics charges.
• Medical examinations and language tests.
• Translators, couriers and other third-party services.

If a refund is due on our own service fee while a third-party fee has already been paid, only our service fee is refunded; the third-party amount follows that provider's own policy.

To request a refund, email info@sureshotvisa.com with your case details, or message us on WhatsApp. Approved refunds are processed within 7–10 business days to the original payment method via Razorpay.

Grievance Officer

Narinderpal Singh Chahal (Director)
Email: info@sureshotvisa.com
Phone: +91-9814-925-703

We aim to acknowledge refund requests within 48 hours.