Our refund promise, plainly
We carry the risk, not you. We charge for our own work — reviews, reports, checklists, documentation, SOP rewrites, appointment booking and consultancy. If you are not happy with any of these services, you get a full refund, no questions asked. The judgement on whether the work met the mark sits with you, not us — there are no "claim windows" or "you-didn't-follow-our-advice" loopholes.
This promise applies to the fees you pay us. Money that we pass through to governments, embassies and other third parties is handled separately, in the "What's non-refundable" section below.
First — check who you actually paid
Other businesses use names similar to "Sureshot Visa". This policy covers payments made to Pro Lifeset Overseas Pvt Ltd — every genuine invoice from us shows that company name. If you're not sure who you paid, take the 60-second check on our Verify Us page before raising a claim.
₹499 Visa Possibility Report
The ₹499 Visa Possibility Report is fully refundable. If you're not happy with the report, you get your ₹499 back, no questions asked. And if you upgrade to a full service, the ₹499 is credited to that service — so the report effectively becomes free.
Service-specific guarantees
On top of the blanket "paisa wapas" promise, several paid services carry their own specific guarantee. For example:
- Document / refusal-risk review: if our review misses a clear issue the embassy later flags, we refund 100% and review your re-application at no extra charge.
- Interview preparation: if our prep doesn't cover a question the embassy actually asks you, full refund.
- SOP rewrite: if the rewrite doesn't materially improve clarity over your original — judged by you — full refund.
- Appointment booking: if we don't secure a slot in your date window within 30 days, full refund.
The exact clause for each service is shown on its service page. See our Refund Guarantee page for the full, service-by-service breakdown.
Deadline guarantee
If we commit to a delivery deadline for a paid service and miss it through our own fault, you get a full refund of that service fee.
Visa refusal
A visa decision rests solely with the relevant visa authority, so a refusal does not, by itself, trigger an automatic refund of our consultancy fee. However — and this is the core of our guarantee — if our review or preparation missed a clear issue that the embassy later flags, we refund that service fee 100% and review your re-application at no extra charge of charge.
Paid consultations
The 15-minute consultation (₹1,499 including GST) is adjusted in full against a filing engagement started within 30 days. For any paid consultation, you may reschedule or cancel with 24 or more hours' notice for a full refund. Insufficient notice or a no-show forfeits that consultation payment.
What's non-refundable
We publish every fee upfront and pass government and third-party charges through at cost, with no markup. Because these amounts are paid onward to external authorities and providers, they are non-refundable once paid:
- Government, embassy and immigration-authority fees (e.g. IRCC).
- VFS Global, AVAC and biometrics charges.
- Medical examinations and language tests.
- Translators, couriers and other third-party services.
If a refund is due on our own service fee while a third-party fee has already been paid, only our service fee is refunded; the third-party amount follows that provider's own policy.
How to request a refund & processing time
To request a refund, email info@sureshotvisa.com with your case details, or message us on WhatsApp. Please include your Payment ID, and check that your invoice names Pro Lifeset Overseas Pvt Ltd (GSTIN 03AAOCP3999C1Z5) — this policy applies only to payments made to us, not to any other business with a similar name. Approved refunds are processed within 7–10 business days to the original payment method via Razorpay.
Grievance Officer
Narinderpal Singh Chahal (Director)
Email: info@sureshotvisa.com
Phone: +91 97803 01303
We aim to acknowledge refund requests within 48 hours.