Terms of Service

Pro Lifeset Overseas Pvt Ltd is a private limited company incorporated in India on 17 January 2024, operating the SureshotVisa brand. We are a licensed visa and immigration consultancy under Licence No. 849/DC/PTA/PLA/LC-3/2024, Form-II, issued by the District Magistrate's office in Patiala on 23 July 2024, valid until 22 July 2029, under the Punjab Prevention of Human Smuggling Act, 2012 (now the Punjab Travel Professional Regulation Act).

• Services: the visa and immigration consultancy described in Section 4.
• Engagement: a paid agreement confirmed by invoice and payment.
• Consultancy Fee: our professional fee, inclusive of 18% GST per invoice.
• Government & Third-Party Fees: fees payable to visa posts, immigration authorities (e.g. IRCC), VFS Global, AVAC, biometrics centres, medical panels, translators and couriers.
• Client Portal: the authenticated area for document upload and case tracking.

• You must be at least 18 (or have parental/guardian consent for minors).
• You must have legal capacity to enter this agreement and to apply for the requested visa pathway.
• You must provide accurate, complete and current information and keep your account credentials confidential.
• You are responsible for all activity under your account.
• You agree to receive service communications via email and WhatsApp.

Services offered

• Study Visa guidance (Canada, USA, UK, Australia, New Zealand, Germany, Ireland, Schengen).
• Permanent Residency consultancy (Canada Express Entry, Australia SkillSelect, UK settlement).
• Visitor / Tourist Visa assistance, including Schengen applications.
• Canada Super Visa for parents and grandparents.
• Dependent and Family visas (spouse, children, sponsorship).
• Visa Refusal support (CAIPS/GCMS notes retrieval and reapplication strategy).
• Supporting services (SOP review, documentation support).

Services we do not provide

We do not provide work-permit services of any kind. Work permits require a separate MEA Recruiting Agent licence that we do not hold. Any work-permit pages on our website are informational only, and no fees will be accepted for work-permit processing.

Our role is advisory and preparatory: eligibility assessment, documentation preparation and review, and assistance with lodging official applications. We are not a government body and have no affiliation with visa posts or immigration authorities.

Visa decisions rest solely with the relevant visa officer or immigration authority. We do not control, influence or guarantee any outcome, processing time or application approval. Any timelines we share are estimates based on published authority guidance and are not commitments.

Where we have acted with reasonable professional care, a visa refusal does not constitute a breach of these Terms and does not entitle you to a refund of the Consultancy Fee, except as stated in our Refund & Cancellation Policy.

6.1 Pricing and GST

Consultancy Fees appear on our Pricing page or in custom written quotes. Advertised "all-in" fees are inclusive of 18% GST. Government & Third-Party Fees are passed through at cost, are not subject to our GST, and are payable separately.

6.2 Payment processor

We accept online payment through Razorpay, a PCI-DSS-compliant processor that supports both Indian and international cards. Card and banking details are entered directly with the processor; we do not receive, store or process your full card numbers on our servers. Payment is subject to the processor's own terms.

6.3 Currency and international payments

Clients are billed in INR. Currency-conversion, foreign-transaction and cross-border fees charged by card issuers or banks are your responsibility. Payments comply with the Reserve Bank of India's FEMA regulations where applicable.

6.4 Invoices and timing

Each Engagement is confirmed by a GST invoice. Unless the quote specifies a staged or milestone payment schedule, the Consultancy Fee is payable in advance before work begins. We may pause an Engagement if an invoice remains unpaid.

Services are delivered digitally and in person from our Patiala office; there is no physical product shipped. After payment confirmation:

• We acknowledge the Engagement and assign a consultant ordinarily within 1–2 business days.
• A free 30-minute eligibility assessment is scheduled at the outset; paid consultations and document work proceed on the timeline agreed for the Engagement.
• Deliverables (assessments, checklists, drafted submissions, retrieved CAIPS/GCMS notes, case updates) are provided through the Client Portal, by email, or in scheduled calls.
• Turnaround depends on the Service and your timely provision of documents. CAIPS/GCMS retrieval and similar third-party-dependent steps follow the issuing authority's timelines.

Office hours: Monday–Saturday, 10:00 AM – 6:00 PM IST.
Contact: info@sureshotvisa.com · +91-9814-925-703.

Cancellations and refunds are governed by our Refund & Cancellation Policy, which forms part of these Terms. In summary: your first eligibility assessment is free; our own service fees carry a full, no-questions-asked refund if you are not satisfied (judged by you), the ₹199 Visa Possibility Report is fully refundable and credited to any service you book, and we refund in full if we miss a committed deadline or if our review or preparation missed an issue the embassy later flags (and we re-review your re-application free). Government & Third-Party Fees are non-refundable. The full policy details the service-specific guarantees and process.

• Provide accurate, complete and genuine documents and information. Submitting forged, misrepresented or fraudulent documents is grounds for immediate termination without refund, and you remain solely liable for the consequences.
• Disclose any prior visa refusals, overstays or adverse immigration history.
• Respond to document and information requests promptly to meet authority deadlines.
• Attend biometrics, medicals and interviews as required.
• Do not engage another consultant on the same application in parallel without notifying us, as conflicting submissions can harm your case.
• Use the website and Client Portal lawfully and do not attempt to disrupt, reverse-engineer or gain unauthorised access to our systems.

• Act with reasonable professional skill and care in line with our consultancy licence.
• Keep your information confidential and handle it according to our Privacy Policy.
• Communicate case progress in a timely manner through the Client Portal and agreed channels.
• Be transparent about fees and pass Government & Third-Party Fees through at cost.

Visa posts, IRCC, other immigration authorities, VFS Global, AVAC, biometrics and medical providers, translators and couriers are independent third parties. Their fees, rules, processing times and decisions are outside our control, and we are not responsible for their acts, omissions or service levels.

All website content, guides, tools, templates, checklists and branding are owned by Pro Lifeset Overseas Pvt Ltd or its licensors and are protected by applicable law. You may use them only for your personal, non-commercial visa application. Your personal documents remain your property; you grant us a limited licence to use them solely to deliver the Services.

We handle personal data according to our Privacy Policy and the Digital Personal Data Protection Act, 2023. Both parties agree to keep confidential information confidential, except where disclosure is required to deliver the Services or by law.

The Services are provided with reasonable professional care but without any warranty of a particular visa outcome. To the maximum extent permitted by law:

• We are not liable for visa refusals, delays or decisions made by any authority where we have acted in good faith and with reasonable care.
• We are not liable for any indirect, incidental, special or consequential loss, or for loss of opportunity, profits, savings or goodwill.
• Our total aggregate liability arising out of or in connection with an Engagement is limited to the Consultancy Fee actually paid by you for that specific Engagement.
• Nothing in these Terms excludes liability that cannot be excluded under applicable Indian law, including liability for fraud, wilful misconduct or gross negligence.

You agree to indemnify and hold us harmless against claims, losses and costs arising from your breach of these Terms, your misuse of the Services, or any inaccurate, misleading or fraudulent information or documents you provide.

• Either party may terminate an Engagement on written notice. Refund consequences are governed by the Refund & Cancellation Policy.
• We may suspend or terminate your access immediately for non-payment, fraud, misrepresentation, abusive conduct or breach of these Terms.
• On termination, we will return original documents and provide a reasonable file handover. Sections that should survive by nature (fees due, IP, liability, confidentiality, governing law) continue to apply.

We are not liable for any failure or delay caused by events beyond our reasonable control, including changes in immigration law or policy, authority or VFS processing suspensions, strikes, natural disasters, pandemics, outages of payment or hosting providers, or acts of government.

These Terms are governed by Indian law. The parties will first attempt to resolve disputes amicably by raising them with the Grievance Officer (Section 19). If unresolved within 30 days, the dispute will be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996; the seat and venue of arbitration is Patiala, Punjab, and the language is English.

Subject to arbitration, the courts at Patiala, Punjab, India have exclusive jurisdiction. Clients contracting from outside India agree that Indian law governs and this clause applies, without prejudice to any mandatory consumer protections of their country of residence.

For complaints, grievances or disputes, contact the Grievance Officer:

Narinderpal Singh Chahal (Director)
Email: info@sureshotvisa.com
Post: Second Floor, SCO 06, Bhupindra Rd, Patiala, Punjab 147001

We aim to acknowledge grievances within 48 hours and resolve them within 30 days.

We may update these Terms from time to time. The "Last updated" date reflects the current version. Material changes affecting an active Engagement will be notified by email. Continued use of our website or Services after changes take effect constitutes acceptance.